Frequently Asked Questions

Do I need a chiller?

Only if you want cold water year-round without buying ice. If you plunge three or more times a week, a chiller pays for itself quickly. Winter-only plungers can manage with an insulated tub and cold tap water.

Is delivery really free?

Yes, delivery is free on every order across mainland UK. We contact you to arrange a date once your order is placed.

How long do I have to return something?

You have 30 days from delivery. Items must be unused and in their original packaging. See the returns policy for the full detail.

How cold should the water be?

Most people plunge between 3 and 10 degrees. Start nearer 10 and work down as you adapt. A chiller lets you set the exact temperature and hold it.

How do I pay?

Pay by card or PayPal through our secure checkout. Your card details are encrypted and never stored by us.